We prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through to enable effective communication between you and your healthcare provider.
When you opt-in to receive SMS messages from us, we may collect the following types of information:
a. Personal Information:
Phone number
Name
c. Message Data:
The content of SMS messages sent and received
Delivery status of SMS messages
Interaction data related to SMS messages
We use the collected information strictly for reminder and messaging services for:
a. Communication:
Providing medical appointment information via SMS
Responding to patient requests about appointments, medical care and similar information requests
b. Service Improvement:
Understanding and analyzing the use of our SMS services
Improving communication methods to better serve patients
c. Legal Compliance:
Complying with applicable laws and regulations
Complying with HIPAA requirements
We will not share, sell, or disclose your information to third parties except:
a. Service Providers: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
b. Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
You have the right to:
a. Opt-Out: You can opt out of receiving SMS messages from us by replying "STOP" to any message or contacting your local provider office or by using your specific MyChart login provided when you signed up for this service.
b. Access and Correction: You can request access to or correction of your personal information by contacting us at (513) 569-6111
We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.
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